Beauty Zone Monte Vista Cape Town

TERMS & CONDITIONS FOR BOOKING AT BEAUTY ZONE MONTE VISTA

 

1.  SALON ETIQUETTE

 

The word etiquette as defined in Webster's Dictionary means: "Conventional code of social behaviour".

Beauty Zone has decided to specialise only in the treatment of ladies health, wellness slimming and weight loss therefore all beauty treatments & services are reserved for ladies only.  My field of expertise is focussed on women.  If any of my existing clients would like to refer their husband/partner/spouse for weight loss or fat reduction mesotherapy then that will be fine as long as the partner understands how they must eat and drink around the treatments.

 

BELOW I GIVE EXAMPLES OF INCIDENTS THAT HAVE OCCURED AT BEAUTY ZONE and why I have put it into my t & c.  These are incidences that occurred with about 5  ladies but the majority are absolutely wonderful. However I have used this as examples of bad behaviour and have made them part of my T & C.

 

 2.  MISREPRESENTATION/FAKE BOOKINGS

Do not misrepresent yourself and book an appointment with me for a treatment then you are actually booking to to view my treatments and to ask questions about my treatments to use in your own business and want to use the booking as a training session or to gather information.  

 

I also have ladies who buy Mesoslim and re-sell it and use it to inject on other ladies to make money.  So they start their own "unofficial business".

If you purchase from me it is for use on yourself  only. 

 

All NEW CLIENTS MUST PLEASE try BOOK ON MY ONLINE BOOKING as it verifies your email and you agree to these t & c, disclaimer and covid guidelines. If, however, you have an issue please contact me during my salon hours.

 

As a Beauty Zone guest you are expected to:

• Arrive exactly on time especially due to covid as I do not want more than one person in the room as a time.  This also gives me time to sanatise and clean the room after you leave

I have carefully spaced the clients as each treatment requires a different amount of cleaning time depending on the number of products, machines and untencils used as everything must be washed and sanatised so to swop out treatments becomes difficult, If you are unsure what to book you are welcome to book a free consultation and you and I can decide the way forward.  It is best you know which treatment you want to do before we start changing days and times.

I will also advise you timeously in the event we have to re-schedule your appointment due to unforseen circumstances or if I am ill.  eg. loadshedding or breakage of a machine.  I do have an inverter but batteries need 8 hours to charge fully and with a higher stage of loadshedding it sometimes does not charge fully.

I am very understanding of events that can cause a late arrival as long as I am told.  

However, persistent cancellations at the last minute will lead to me asking you not to book with me or I may ask for a non-refundable payment upfront or to forfeit the session but this seldom happens as my clients are all very considerate of others.

 

3. IMPORTANT -

NON-ARRIVAL FOR NEW CLIENTS: 

Firstly, I am dependant on income from bookings and should a client not arrive I lose income as I could have booked another client.

Should you book & not arrive for your appointment (without letting me know in advance) I will not allow you to book any further treatments at Beauty Zone.  I also have ladies play-booking on my online booking and booking random treatments without intention of coming.  

 

NON-ARRIVAL OR CONTINUAL CANCELLATIONS BY EXISTING CLIENTS:

I have ladies who will buy a package of treatments, which is never longer than 4 sessions i.e once per week.

Then they begin postponing and cancelling so it begins to become to difficult to find openings as you are given your 4 slots pre-booked.

You sign documentation when you buy the package that it is valid for 2 months. 

 

 

4. CLIENTS NOT PAYING OR REQUESTING ORDERS OF STOCK THAT I DON'T USE:

I had one or two ladies over the years who would book treatments and then not have the full amount with them to pay.  Then they will promise to EFT and the payment never gets made.  Obviously they do realise that I will ban them from any further treatments and my prices and results speak for themselves, so they get to lose out on long term treatments just for being deceiptful once and I will never allow them back.

The second trend is ladies that start with Mesoslim or a product I stock and then request me to buy another injectable or product for them and then want me to cover the cost of the product and they pay me off.  This also only ever happened once.

 

5. PACKAGES

Packages purchased need to be completed within  2-3 months of purchase (unless otherwise advised), due to:

  • prices of stock changing continuously,  

  • I may decide to no longer stock products used in a package

  • The packages include FREE treatments so you are getting it at a reduced price for that specific month and not to be used a months or years later.  

  • plus some ladies do not care to advise me even why they never came.  When you sign for the treatment you sign that you will complete it in 2 or 3 months otherwise DO NOT BOOK THE PACKAGE.

  • my business could close down and you will lose the package

 

QUOTES: All quotes/invoices are only valid for 2 days so if you want an in invoice or quote for a treatment then please note that whether the quote is on whatsapp or email it is only valid for 2 days.  I have suppliers all putting up prices and then I can't deliver on a quote I gave 6 months ago.  Some suppliers put up 2-3 times a year depending on petrol and all other costs so I don;t want clients to be disappointed, 

 

DO NOT buy packages and you knowingly have a hectic job or your lifestyle does not allow you to come to your sessions then all we do is cancel and re-schedule.  Then buy once off sessions and book as you are available.  Then I have no space available to move you to and it causes a massive problem.

 

6. MEMBERSHIPS

Memberships allow clients access to various machines and treatments for use within 30 days from date of purchase.  You will pre-book sessions and you must remember that if you cancel sessions you cannot carry them over into the next membership period.  So as you finish your 30 days another lady will start as I can only accomodate 1 lady per month as the treatments are intense.  

If you become ill or cannot continue with the package it will fall away so be aware of this BEFORE you book a membership.  It works like a gym membership.  You pay for the month even if you don't come for your excercise and there is NO EXTENSION on this package.

 

7.  GENERAL

• Be available to meet with myself before each treatment to discuss any questions or concerns you may have, ie. pressure, sensitive areas, questions about specific treatments, etc.

• Ladies, undress as much as you feel comfortable with for your treatment (again, you may discuss any concerns with me before your treatment begins)

• I will keep your body conservatively draped and only expose each area to be worked on

• Allow me to perform each service as reserved and timed. If I do run over into your time, while busy with another client, I will rectify this.

• Relax and enjoy yourself & if you do bring children please do not leave them unattended on the premises, as the salon is on private property with an open swimming pool & dogs.  The swimming pool is not fenced in from the side of my room and is extremely deep so preferably leave children in the safety of your own home.

By entering the premises and the salon you do so at your own risk. A sign is placed on my salon window stating this.

Give honest feedback to the therapist/owner, as I care to know if your experiences was as expected.

 

8. COMPLAINTS

By entering & booking at Beauty Zone you agree to resolve matters internally & not on social media.  If you go to social media I will also ban you from my premises and if you have done something wrong I will make all your records available publicly to show how you cancelled appointments, did not pay for treatments or whatever else you did.  The two complaints I have had on social media are ladies who habitually cancelled at the last minute and the other was a women who did not arrive for 2 appointments.  I then put on social media that anyone wanting to view your booking and cancellation records I will show it on social media for everyone to see.  

I am a small home salon so am not dependant on a huge influx of clients and have regular clients who know the service I give them

The complaints that do arise are due to cients trying to misuse my treatments, not bringing money with them to pay and then not making payment later as they promise or serious misuse of treatments, persistent cancellation of appointments and prejudice towards me based on my race group.

 

Do not book with Beauty Zone if you don't want to adhere to these requirements and this includes covid 19 guidelines.

So I will ban you from the salon if you are display any bad behaviour.

I will not tolerate you becoming abusive and screaming at me for whatsoever reason. 

 

9.  FACILITIES

I do not have cash on the premises (no change is held in the salon for safety reasons), but card facilities are available or you can EFT me before you come or after the treatment or I can send you a link to pay me online.

 

  • You will be advised about each treatment as well as the risks involved & are requested to honestly advise us of all factors which could affect the treatment or your health, while understanding that we are not medical practitioners.  If you are knowingly someone who worries about everything happening to your body then preferably use no products that I have in stock as I do have a brand that may make you detox if your lymph is very toxic  (eg you may sweat) but this is not common.
  • No smoking inside the salon.
  • Prices & specials are subject to change without notice.
  • Avoid wearing jewelry & check that you take all personal belongings home with you.

 

10.  UNACCEPTABLE BEHAVIOUR

What client behaviour would be considered bad manners? 

Lewd behavior, Inebriated, Demeaning and abusive behaviour as well as lying, manipulation, forcefulness & deceiptfulness 

Non-arrival for appointments without advising me or consistent and persistent cancelling of appointments as you wish.  Rather do not book with me.

Trying to take advantage of me and misuse my goodwill.

 

So please be aware of this.  

I do not want people who lie, manipulate and are deceiptful.  That is my business policy because that means I can't trust you to leave you alone in the room with my products and equipment.

 

11.  LIFESTYLE & SLIMMING TREATMENTS

When booking at Beauty Zone, you understand that there is no slimming treatment that will work without your help.  So these treatments work with you for best results.  If you follow social media please be aware of fake advertising of how machines work.

Drinking water is very important.  Avoiding sugar & alcohol as well as eating healthy will boost all results.

 

12.  HOURS OF OPERATIONS

1   My open times could change.  Please check on my contact me page.

2.  Due to Covid the hours vary from time to time so please check my opening hours before you message me.  My hours are on my website, on Facebook, on Google Business, on Instagram and on my whatsapp.

3.  I am NOT OPEN on Sundays and PUBLIC HOLIDAYS

4.  Do not phone me to on a Sunday or Public Holiday to buy injections or any other products.

5.  These days are for my family.

6.  I even have clients wanting my family to open my room to give them injections if I am not home.  My family does not know what is happening with these products and this behaviour is UNACCEPTABLE.  Ask yourself - would you tell the owner of another salon to go drive from their home to their premises to give you injections or other products that you want.  

7.  When I close for the annual holidays I will NOT BE answering or responding to any calls for the salon.  I have a LIVE ONLINE BOOKING site on my website open 24/7

8.  If you whatsapp me when I am CLOSED, I will answer your message the next available day that I am open.  For some reason I have ladies messaging me all times of the night and then expecting an answer.  I don't have a problem if you understand it will be answered when I open.

 

13:  PRODUCT RETURNS

Please note that if you leave my premises with any weight loss or injection products you must have checked that the bottle is sealed or that you have the correct amount of injections if you have asked me to make it.  So if you ask me to make it and you leave my premises, you can't come back and say one broke.  Otherwise you must mix the injection yourself.  So no returns on any of these products.  You must also check it is a sealed container.

 

14.  NOT HAPPY WITH ME AS A PERSON Lastly, if there is anything you do not like about the way I run my business, or how I speak about my experiences on videos rather please don't book with me.

 

15.  SIDE EFFECTS FROM PRODUCTS & MACHINES

All sde effects of every product, machine and mesotherapy is on this website.  You confirm by booking with me you have done your research on this.  I do not want any lady booking with me who consistently complains about every thing that is wrong with her body and blaming it on products or machines.  I have ladies getting a pimple on their face and blaming it on a machine being used on their stomach.  Rather do no treatments.

 

NO WOMEN IS ALLOWED WHO IS RACIALLY PREJUDICED OR  HAVE PROBLEMS WITH OTHERS OF A DIFFERENT RACE, RELIGION, SEX etc

  • DISCLAIMER
  • Every person entering the salon facilities or utilizing the facilities and equipment on these premises does so entirely at their own risk and agrees that Beauty Zone, its management, Gillian Scott or therapists and/or the home owner of 42 Plettenberg Street Monte Vista, shall not be held liable or responsible, whether jointly or severally, for any loss, injury or death, damages, claim and/or compensation of whatsoever nature.
  • Such person by their entry to these premises for any reason whatsoever waives any and all claims against the aforementioned including liabilities, claims, expenses, damages and losses, including legal fees (on an indemnity basis), arising out of or in connection with the beauty treatments, weight loss injections & supplements, slimming machinges, fat freezing as indicated on our treatment price list.
  • Beauty Zone is not a medical salon and makes no claims on the therapeutic effectiveness of its services. 
  • All our website/social media is for informational purposes only and not medical advice.
  • The video page I created for information to help you ONLY.   I had a salon in Green Point target me and threaten me to remove videos I had posted.  All these videos are for informational purposes only and for use by my clients if they want to use it.  I will publicly display the threats from any salon on all my social media with their name and the owner's name if anyone tries to attempt this behaviour.  Ask yourself why are they watching a small home salon anyway?  So I keep screenshots of what they said on whatsapp with the owner's face and on top of it they then tried to threaten my family.
  • I wish to advise that I have installed an analytics tracking system that can tell me who has been on my website.
  • All our services related to weight loss & slimming are not a quick fix and require you to lead a healthy lifestyle.  Please do not book treatments if you actually are not prepared to do your side, as there are people who want to come but cannot find a booking slot.  You are wasting your money and time. 
  • I am not in the business of trying to make you slim and you do nothing at home, which is out of my control - so this is not one-sided. 
  • No expectations are created whereby you will be able to continue eating unhealthy and lose weight.
  • Please bring any medical conditions you may have to the attention of our staff BEFORE commencing treatments.
  • Beauty Zone is not responsible nor liable for any course of treatment, diagnosis or any other information, services or product provided
  • If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider.
  • If you think you may be suffering from any medical condition you should seek immediate medical attention.
  • You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of any information or service provided by Beauty Zone.
  • If you purchase any products or injections they are non-refundable.  You must check before you leave my premises that the bottle is sealed as you cannot return an open bottle.
  • If you ask me to pack your injections for you then it is at your own risk and you need to check that you are happy with each needle before you leave.  Otherwise you will have to mix your own products the next time.