DISCLAIMER & SALON ETIQUETTE

Disclaimer


PERSONS ENTERING THESE PREMISES DO SO AT THEIR OWN RISK Guests and their visitors or employees enter and use these premises at their own risk. Neither the Owners nor their Representatives or Agents are liable for loss or damage to any guest, visitor, employee or any persons property, nor for injury or death of any guest, visitor, employee or any person whether such loss or damage to property or injury or death is as a result of the negligence of the Owners and or their Representatives or Agents or not.

Etiquette

Check-in

Please arrive at least 5 minutes prior to your scheduled treatment to avoid running over the scheduled treatment time. A late arrival may result in a shortened treatment if there are clients having an appointment immediately after you.

If, however, you do run late please let us know. I do try to space our appointments out so that our clients are not being rushed out the room and especially for those travelling in traffic.

Valuables

We recommend that no jewellery be worn at the Beauty Zone. The management accept no responsibility for the loss of money or valuables of any kind brought into the premises. The premises are secure and access is controlled by the owner. Please make sure you leave the premises with your cellphone, glasses, any clothing items, handbag etc.  Items can be taken by clients entering after you so please double check before you leave.

Smoking and Alcohol

Smoking and the consumption of alcohol is prohibited inside the salon, unless the alcohol it is previously arranged as part of a celebration. Smoking can be done outside the premises.


Cancellation Policy

A 24-hour cancellation notice is required to help us re-schedule your appointment, subject to space availability unless it is an unforseen emergency.


Refund Policy

Treatment packages are non-refundable. Clients purchasing a series of treatments will agree to the treatment dates and within a certain time span to ensure effectiveness of the treatment. Unused portion of the packages are non-transferable or non-exchangeable and non-refundable.  You will forfeit any part of the package you do not complete within the agreed time span and are not able to return years after and try to claim it.  If you do not arrive for a scheduled appointment it is then forfeited, but if you advise us we will re-schedule. 


Gift Certificates

Treat a friend or loved one to an indulgent experience. Gift certificates are available for purchase. Please contact Gillian on beautyzonecapetown@gmail.com or you can purchase them online https://www.beautyzonenaturals.co.za / "shop" and the voucher will be emailed to you.

 

Respect & Salon 

We treat all our clients with respect and dignity and we expect the same in return.  If you have any problem or issue concerning any treatment or service you receive, please speak to the owner & therapist, Gillian Scott, who will resolve the issue internally and not on social media. This is part of respect for each other and it is also part of caring about other people. We are respectful to people from all cultures, religions and backgrounds. 

If you use any of our services you tacitly agree to treating each other with respect and resolving of issues internally.

Any person speaking or displaying any form of attitude, being obnoxious, disrespectful, impatient - will not be allowed admission for any treatment and will need to go to a salon that accepts bad behaviour.

 

Right of admission is reserved

The treatment room is on private property and anyone entering does so at their own risk.  Small children are most welcome but must be watched all the times as we have an open swimming pool on the premises as well as dogs.  We also have a displays of products, which are attractive to children, so take extra care of them.  

 

Slimming & Weight Loss

The client uses all our slimming and weight loss treatments, products, supplements, machines etc with the full knowledge that these products do not work without the client embarking on a healthy eating plan, drinking water and excercising.  These items are not a quick fix,nor do we sell it as that.  All our treatments explain the need to have a healthy lifestyle. Full descriptions & side effects are available with each slimming treatment & the client uses this at their own risk. We are not medical practitioners so will not be able to predict skin reactions or underlying health issues. We undertake all our treatments with the utmost care and no client is left unattended.

 

Men & Women

All of our beauty and body care treatments are for women.  However, we will accept men on arrangment by a wife or partner.  The weight loss treatments are for both men and women. (injections & supplements) 


Disclaimer

The spa treatments, services and/or facilities received or utilised at Beauty Zone are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, medical or otherwise, that Guests may have.

Guests will fully indemnify and hold harmless Beauty Zone, its owner (Gillian Scott), including family,  its holding company(ies), affiliates, subsidiaries, representatives, agents, staff and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees (on an indemnity basis), arising out of or in connection with the spa treatments, slimming machines, injectable treatments, beauty services and/or facilities.